Microsoft Windows XP Professional Operation System Software, SP2b on CD for OEM Computers Only, 3 Pack

Package Contents: CD Windows XP Professional English #1 w/SP2 (3). CD Windows XP English #1OPK Tools (1) **revised for SP2. Manual (32 pages) Windows XP Professional English (3). OPK Flyer (1) **revised for SP2. "Heads Up" flyer (1). Product Activation System Box labels (similar to those required with Office XP). COA (3).

What is a System Builder? A System Builder (SB) is anyone who assembles, reassembles or installs software on a new or used computer system. Microsoft OEM System Builder products are designed to make it easy for System Builders to acquire and distribute genuine Microsoft software with the systems they build and sell. By purchasing this product, you agree to adhere to the System Builder license from Microsoft.

References: | Microsoft Company Website |

# In Case You Have Received Defective Media: For defective components or COA on OEM software, dealer must be a registered OEM System Builder and go to http://oem.microsoft.com If the system builder is not registered, they will need to register so they can make a replacement request.

The registration link is: http://www.microsoft.com/oem/enroll.mspx Once registered, the System Builder may select the appropriate replacement link for a COA. For media the Reseller goes to OEM site, clicks on link specifically for media replacement, http://oem.microsoft.com/script/contentpage.aspx?pageid=555744 Parts of replacement form are pre-populated, based on reseller's sign-in. Reseller fills out remaining portions of the form, submits to Microsoft. Reseller receives replacement media shipment. If the reseller has questions or issues with the process, they may e-mail sbcreplacea@msdirectservices.com directly.

# For End Users they need to contact their System Builder for support. However, if they are unable to obtain support from their System Builder, there will be E-2-E Media Replacement support only at a minimal charge. The End User would access the End User Replacement Form via the below link: http://support.microsoft.com/default.aspx?scid=kb;en-us;326246

# There is also phone, e-mail and fax support for inquiries: Microsoft System Builder Component Replacement Team. North America Phone: (866) 230-0560 - 5am - 5pm (PST). Latin America Phone: (866) 625-1435 - 6am - 3pm (PST). Fax: (661) 702-2944. E-mail: sbcreplacea@msdirectservices.com.